Returns & Refunds
Returns and Refunds
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible, your item must be in the same condition you received it — unworn or unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.
Please note: for hygiene reasons, pierced jewellery can only be returned if it's faulty.
To start a return, just email us at contactus@second-hand-jewellery.com.
If your return is accepted, we’ll email you a return shipping label and instructions on how and where to send your package. Items sent back without first contacting us won’t be accepted.
Returns should be sent to:
Second-Hand-Jewellery (HGM)
11 St Cross Street
London
EC1N 8UB
Got a question? Feel free to reach out at any time — we're here to help.
See our Returns & Refund Policy for more details