Refund policy

Returns Policy

We have a 30-day returns policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with any tags still attached and in its original packaging where applicable. You will also need your receipt or proof of purchase.

Please note that, for hygiene reasons, pierced jewellery can only be returned if it is faulty.

To start a return, please email us at SHJ@hattongardenmetals.com with your order number and reason for return.

If your return is accepted, we will email you instructions on how and where to send your item. Items sent back without first contacting us may not be accepted.

Return postage is the customer’s responsibility unless the item is faulty, damaged or incorrect.

Returns should be sent to:

Second Hand Jewellery
c/o Hatton Garden Metals
Plouviez House
19–20 Hatton Place
Hatton Garden
London
EC1N 8RU
United Kingdom

If you have any questions, please contact us at SHJ@hattongardenmetals.com or call 020 7404 4000.

Damages and Issues

Please inspect your order when it arrives and contact us as soon as possible if the item is defective, damaged, or incorrect.

We will assess the issue and work with you to resolve it as quickly as possible.

Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns on sale items, gift cards, or pierced jewellery unless the item is faulty.

Exchanges

As most of our jewellery is second-hand and one of a kind, we may not be able to offer a direct exchange for the same item.

The quickest way to receive another item is to return the original item first. Once your return has been accepted, you can place a new order for the replacement item.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be processed automatically to your original payment method within 10 business days.

Please note that banks and credit card companies may take additional time to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at SHJ@hattongardenmetals.com.