Shipping policy

Shipping Policy

Goods will normally be despatched from our stock within 24 hours of your order being accepted and payment being cleared. Any despatch or delivery times shown are estimates and may change without notice.

We reserve the right to hold an order for further KYC, AML, security, payment or fraud checks where we deem this necessary. This may result in a delay to the despatch or delivery of your order.

We normally deliver within 2 to 3 working days from despatch, although delivery times may vary depending on the delivery service used, Royal Mail processing times, bank holidays, seasonal demand, security checks, or circumstances outside our control.

As we sell jewellery and other valuable items, orders will be sent using a tracked, signed-for or insured delivery service at our discretion. Higher-value orders may be sent by Royal Mail Special Delivery or another suitable insured delivery service.

Premium delivery services, including Next Day Delivery where available, may be offered at checkout. Next Day Delivery applies from the point of despatch, not from the time the order is placed, and may be affected by payment clearance, security checks, weekends, bank holidays and courier cut-off times.

Your order may arrive in more than one delivery.

We can deliver to mainland Great Britain and Northern Ireland. Unfortunately, we do not currently deliver to the Channel Islands.

We will deliver the goods to the delivery address you provide when placing your order. When placing an order by card, the delivery address may need to match the credit or debit card billing address for security reasons.

It is your responsibility to ensure that the delivery address provided is correct and that you are able to securely receive the goods at that address. You, or a person identified by you, must be able to accept delivery of your order.

We are unable to accept liability for packages once they have been confirmed as delivered by the delivery provider to the address provided, including houses of multiple occupancy, work addresses, PO boxes, mailbox services, or addresses where a postal redirection is in place.

We will not accept responsibility for loss or damage where you instruct the delivery company to leave the goods unattended, with another person, or in a safe place.

Upon delivery, please inspect your order as soon as possible. If any goods are missing, incorrect or damaged, please contact us immediately and no later than seven days after delivery, where reasonably possible. This does not affect your statutory rights.

Sometimes, for reasons beyond our control, we may be prevented from delivering your goods as planned. These may include accidents, courier delays, breakdowns, fire, flood, storm, severe weather, strikes, war, civil unrest, malicious damage, supplier issues or other events outside our reasonable control.

If this happens, we will do our best to resolve the issue as quickly as possible, but we will not be responsible for delays or failure to deliver where this is caused by events outside our control.

Risk in the goods passes to you when the goods come into the physical possession of you, or a person identified by you to take possession of them.