FAQ's

General Questions

1. Is second-hand jewellery authentic?

Yes. We carefully inspect and verify the authenticity of all our second-hand jewellery to ensure you receive genuine, high-quality pieces. Where required, our items follow UK hallmarking requirements, so you know exactly what you are buying.

2. What are the benefits of buying second-hand jewellery?

Buying pre-owned jewellery is cost-effective, more sustainable, and allows you to find unique, vintage, or discontinued designs that may no longer be available new.

3. How do I know the condition of the jewellery?

Every piece is carefully inspected before being listed. We provide detailed descriptions and clear images to show the condition of each item, including any visible signs of wear or imperfections.

4. How can I contact SHJ?

For customer enquiries, order help, product questions or general support, you can email us at SHJ@hattongardenmetals.com or call us on 020 7404 4000.

If your enquiry is about an existing order, please include your order number so we can help you as quickly as possible.

Quality & Materials

5. Are second-hand diamonds and gemstones real?

Yes. Our experts inspect and evaluate gemstones and diamonds to help confirm their quality and authenticity.

6. Can second-hand jewellery be resized or customised?

Some second-hand jewellery may be suitable for resizing or alteration, depending on the design, metal, stones and condition of the piece. If you are unsure, please contact us before purchasing and we will be happy to advise.

Purchasing & Returns

7. Do you offer warranties on second-hand jewellery?

We offer a guarantee of authenticity and quality. Specific details may vary depending on the item, so please check the product listing or contact us for more information.

8. Can I return or exchange second-hand jewellery?

Yes. We accept returns on items within 30 days, subject to our returns policy. Please note that return postage is not paid for unless the item is faulty.

We recommend reviewing our returns policy before purchasing.

Ethical & Environmental Considerations

9. Is second-hand jewellery an ethical choice?

Yes. Buying second-hand jewellery is a more sustainable choice because it helps reduce demand for newly mined materials and gives existing gold, diamonds and gemstones a new life.