FAQ's

General Questions

1. Is second-hand jewellery authentic?
Yes! We carefully inspect and verify the authenticity of all our second-hand jewellery to ensure you receive genuine, high-quality pieces.  All our items follow UK Hallmarking Requirements to ensure you now exactly what you are buying. 

2. What are the benefits of buying second-hand jewellery?
Buying pre-owned jewellery is cost-effective, environmentally friendly, and allows you to find unique, vintage, or discontinued designs.

3. How do I know the condition of the jewellery?
Every piece is carefully inspected, with detailed descriptions and high-resolution images provided to highlight any signs of wear or imperfections before purchase.

Quality & Materials

4. Are second-hand diamonds and gemstones real?
Yes, Our experts authenticate and evaluate all gemstones and diamonds to ensure quality and authenticity.

5. Can second-hand jewellery be resized or customized?
In most cases, yes. Many rings, bracelets, and necklaces can be resized or customized. Contact us to discuss your options.

Purchasing & Returns

6. Do you offer warranties on second-hand jewellery?
We offer a guarantee of authenticity and quality. Specific warranty details may vary, so please check each product listing or contact us for more information.

7. Can I return or exchange second-hand jewellery?
We have a return policy in place, though conditions may apply. Please review our return policy before purchasing. We accept returns on all items within 30 days.  Please note return postage is not paid for unless the item is faulty

Ethical & Environmental Considerations

8. Is second-hand jewellery an ethical choice?
Yes! Buying second-hand jewellery supports sustainability by reducing mining demand and promoting the recycling of precious metals and gemstones.